Sogesa Now is the first emergency service for claims management. Within 30 minutes * from the call, a Sogesa expert will be at the place of the accident to carry out all the surveys and share them in real time with the Principal. This service is based on latest generation smart technologies, specially developed by Sogesa and patent pending.

Active 24h / 365 days

Real-time updates

Guaranteed SLAs

HOW DOES IT WORK?

1.

The user reports the claim to the Principal that transmits the request for intervention to Sogesa.

2.

Sogesa finds the closest expert and assigns them the task.

3.

The expert is on site within 30 minutes *, they acquire all useful information, carries out surveys and prepares the case in real time via their smartphone / tablet.
CERTIFIED DOCUMENTATION

Sogesa Now automatically acquires the GPS coordinates, the date and time of the claim insertion and the role number of the expert. These metadata are also recorded in the photographic surveys.

CAR REPAIRED WITHIN 72 HOURS

Sogesa Now is a complete cycle emergency service. In addition to the expert’s consultancy, the damaged party can rely on the repair of the vehicle within 72 hours (for minor damage) at the Sogesa network body shops. Self-rescue and replacement car are included **.

USER SATISFACTION

Sogesa Now increases user satisfaction and their perception of the quality of the Principal.

* In metropolitan areas
** Within 20 km and subject to availability check 

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Ciao sono Giulia il tuo operatore Sogesa. Come posso aiutarti?