Claims management takes place on a cloud platform equipped with the most advanced security and backup devices. The information is updated in real time and the Insurance Companies can consult their practices at any time, from any place and through any device. The system is designed to deal with other software already in use by the Insurance Companies.
Each Sogesa expert is submitted to a quality rating: a score resulting from the feedback of the Principals and users, as well as from internal controls on their efficiency performances. The tasks are entrusted taking this parameter into account, and this encourages the experts to offer their services with the utmost professionalism, availability and courtesy.
Sogesa has a network of body shop partners for road accidents throughout the Italian territory, constantly subjected to checks, which guarantee the Principals significant savings on spare parts and labour, and provide the user with numerous value-added services: towing, replacement car, car recovery at home, washing, certain repair time
Users can follow the progress of their claim by calling a dedicated toll-free number and typing the claim code. The system, connected to the central database, provides an updated answer automatically 24/7.
Sogesa's commitment is aimed at providing the user with the best service possible. Sogesa’s Team constantly operates to help relieving the stress resulting from the accident, making its users perceiving the high quality of the Principal company.
Outsourcing claims management to Sogesa means significantly reducing the average cost of claims thanks to an intelligent and extraordinarily fast processing of the claim.
The rapid settlement of practices means that users have no reason to resort to legal actions for delays in compensation. Furthermore, the electronic schedule integrated into the management system makes it easier to comply with IVASS requirements.
The Sogesa computer system compares the data of each claim with the large amount of records already existing in the database and it is able to automatically report suspicious claims. Furthermore, the promptness of the report often proves to be an effective fraud prevention tool.